Need to talk to a doctor while traveling outside the US?
The Global Doctor Visits* service can help you schedule an in-person doctor’s appointment or arrange a telehealth call from your room—helping you refill prescriptions, diagnose and treat minor injuries and illnesses, and provide other non-emergency services while traveling.
When the Unexpected Strikes
Global Doctor Visits is a scheduling tool that allows you to search for doctors by location and specialty while traveling outside the country, so you can easily find care in situations like:
- Your hike takes a turn for the worse when you pull your hamstring. Global Doctor Visits lets you quickly find a nearby doctor to examine the injury.
- You didn't pack enough of your medication and need a replacement prescription. You use the app to arrange a virtual telehealth appointment with a local doctor.
- After spending the day on the beach, your child develops a painful ear infection. You use the app to request an in-person doctor visit right to your hotel room.
Global Doctor Visits is available in 100+ countries, and you don't have to pay a consultation fee for up to three appointments per person, per trip—so you can focus on getting well and and enjoying your trip.
Frequently Asked Questions
After you purchase an Allianz Travel Protection plan, download the Allyz® app** and look for "Global Doctor Visits" under the Service tab. This service is fully integrated into the app and is an extension of your travel protection plan.
View the destinations page to see where you can use the Global Doctor Visits services in Allyz.
If you end up needing to book extra appointments through Global Doctor Visits, you can call Allianz directly to assess your situation and authorize additional visits if needed.
If you think you might be having a medical emergency, you should call the emergency number in the country where you are located immediately. If you need help finding the number, Allyz can help.
Also contact our assistance team at 888-897-2661 as soon as possible. They can help coordinate your care and set up direct billing with many hospitals if necessary, so there is one less thing to worry about.
Free Look
If you're not satisfied, you have 15 days to cancel your plan and receive a full refund of the plan price. Plans are generally non-refundable after that period, or if you have started your trip, filed a claim, or the policy has ended. Cancellation rules may vary by plan and state; see your plan details.
Download Allyz® for Greater Protection
The Allyz® app* is an essential part of your Allianz Travel Insurance plan that enhances your protection with additional safety features and alerts. It’s your all-in-one travel companion that gives you the power to avoid—and if that’s not possible—solve travel-related problems with ease. (Hence the name—“All ease.”)
- Access your plan documents and file a paperless claim on your phone
- Stay in the know on the go with destination-specific safety alerts
- Schedule an in-person or virtual doctor’s appointment with Global Doctor Visits
*Allianz Partners does not charge for this service. Message and data rates may apply from your mobile carrier. iOS, iPhone and App Store are trademarks of Apple Inc. Android and Google Play are trademarks of Google Inc.
**Provided by Air Doctor, a third party. Use of services and Air Doctor website is subject to Air Doctor’s terms of use, privacy policy, and other terms and conditions as provided by Air Doctor. Customers may be responsible for incurred costs, subject to the terms of their plan(s).
Terms, conditions, and exclusions apply, including for pre-existing conditions. Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Travel Insurance is a mark of AGA Service Company dba Allianz Partners or its affiliates. Allianz Partners compensates their suppliers or agencies for allowing Allianz Partners to market or offer products to customers of the supplier or agency. Allianz Travel Insurance products are distributed by AGA Service Company, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.